Operations Manager - Job Openings

About CanPay

CanPay is an innovative new fintech company in Ghana, offering flexible Buy Now, Pay Later (BNPL) solutions. We empower customers to make purchases today and spread their payments over time, while ensuring our merchant partners receive full payment within days. Our mission is simple: to promote financial inclusion and make access to financial services easier for thousands of Ghanaians, while helping businesses grow through responsible, technology-driven credit solutions.

Role Overview

As Operations Manager, you will oversee the end-to-end execution of CanPay’s operational strategy. From managing daily processes and merchant relations to supporting user experience and compliance, you’ll play a key role in ensuring smooth operations, financial oversight, and strategic implementation of our BNPL platform.

Key Responsibilities

• Merchant & Customer Onboarding: Manage seamless onboarding processes; ensure adherence to KYC/AML compliance.
• Operations Oversight: Supervise daily operations, payment flows, dispute resolution, and customer support.
• Partnership Management: Maintain and grow relationships with retail, e-commerce, holiday & travel, and other merchant partners.
• Financial Monitoring: Track repayments, ensure cash flow accuracy, and assist with financial reporting.
• Marketing Collaboration: Work with the marketing team to support growth, user acquisition, and product visibility.
• Compliance & Risk Management: Oversee credit risk procedures, ensure policy adherence, and manage credit approvals and collections.
• Team Management: Lead operations staff, assign tasks, provide mentorship, and report progress to executive leadership.

Competencies Required

• BNPL/Fintech Familiarity: Understanding of credit risk, consumer lending, or digital payments.
• Analytical Thinking: Ability to assess operations performance, payment trends, and user behaviors.
• Problem Solving: Quick and effective resolution of customer and merchant issues.
• Attention to Detail: Maintain accuracy in financial, compliance, and operational workflows.
• Communication Skills: Professional, concise communication with internal and external stakeholders.
• Leadership: Ability to lead teams, inspire accountability, and drive results under minimal supervision.
• Must have knowledge in and know how to use Microsoft Word and Excel, as well as fluency in PowerPoint presentations.
• Tech-Savvy: Comfort with digital platforms, CRMs, and fintech tools.

Education & Language Requirements

• Minimum Qualification: Bachelor’s degree in Business Administration, Finance, Operations Management, or a related field.
• Preferred: Master’s degree or certification in Fintech, Compliance, or Project Management.
• Language: Fluency in written and spoken English is required.

What We Offer

• A unique opportunity to work in one of Ghana’s most innovative fintech companies.
• Competitive salary and performance-based incentives.
• Collaborative and inclusive team environment.
• Growth and leadership development opportunities.
• Direct impact on financial inclusion and economic empowerment.

How to Apply

Interested candidates should send their Cover Letter and Resume to:
canpaybnpl@gmail.com
Please use the subject line:
Application for [Position Title] – Your Full Name
Ensure your cover letter highlights your relevant experience and why you are a great fit for the role. Only shortlisted applicants will be contacted.

Vetting

Successful applicants must provide a Police Criminal Record Report issued within the last 2 months Be part of a company building financial freedom. CanPay – Buy Now, Pay Better.