Customer Service Representative - Job Openings

About CanPay

CanPay is an innovative new fintech company in Ghana, offering flexible Buy Now, Pay Later (BNPL) solutions. We empower customers to make purchases today and spread their payments over time, while ensuring our merchant partners receive full payment within days. Our mission is simple: to promote financial inclusion and make access to financial services easier for thousands of Ghanaians, while helping businesses grow through responsible, technology-driven credit solutions.

Role Overview

We’re looking for a proactive, empathetic, and tech-savvy Customer Service Representative to be the voice of CanPay. You'll support our users, merchants and customers by resolving issues, answering enquiries, and delivering exceptional service that reflects our brand values.

Key Responsibilities

• Respond to customer enquiries via phone, email, social media, and chat
• Resolve complaints or challenges with respect, empathy, and efficiency
• Educate customers on how to use CanPay’s platform and features
• Liaise with internal teams (Tech, Sales, Operations) to ensure timely solutions
• Track, report, and escalate recurring issues to improve service quality
• Maintain accurate records of customer interactions and feedback

Competencies Required

• 1–2 years of experience in customer support or a similar role
• Good communication and problem-solving skills
• Comfortable using digital tools (CRM systems, live chat software, etc.)
• Must know how to use Microsoft Word
• Empathetic, solution-oriented, and able to multitask under pressure
• Experience in fintech or e-commerce is an added advantage

Education & Language Requirements

• Minimum Education: Diploma certificate in any field (Degree is a plus)
• Language Proficiency: Fluency in English (verbal and written) is required

What We Offer

• A unique opportunity to work in one of Ghana’s most innovative fintech companies.
• Competitive salary and performance-based incentives.
• Collaborative and inclusive team environment.
• Growth and leadership development opportunities.
• Direct impact on financial inclusion and economic empowerment.

How to Apply

Interested candidates should send their Cover Letter and Resume to:
canpaybnpl@gmail.com
Please use the subject line:
Application for [Position Title] – Your Full Name
Ensure your cover letter highlights your relevant experience and why you are a great fit for the role. Only shortlisted applicants will be contacted.

Vetting

Successful applicants must provide a Police Criminal Record Report issued within the last 2 months Be part of a company building financial freedom. CanPay – Buy Now, Pay Better.