Terms & Conditions

1. About CanPay

CanPay is a payment solution that allows customers in Ghana to purchase goods or services immediately and pay for them over time in agreed instalments.

2. Eligibility

To use CanPay, you must:

• Be at least 18 years old.
• Be a resident of Ghana with valid identification (Ghana Card).
• Have a regular income.
• Have a valid mobile money account or bank account.
• Be able to provide a residential address that be located.
• Pass our credit and identity verification checks.

3. How CanPay Works

• Choose CanPay at checkout with a participating merchant.
• Select an available instalment plan (e.g., weekly, bi-weekly, or monthly).
• Make your first payment at the time of purchase.
• Pay the remaining balance in instalments as per the schedule.

4. Payment Terms

• All payments must be made on or before the due date.
• Late payments may incur a late fee of up to 5% of the missed payment.
• Failure to make payments may result in:
  • Suspension of your CanPay account.
  • Reporting to credit bureaus or recovery action.

5. Fees and Charges

• No interest is charged on on-time payments.
• Service fees may apply, and these will be clearly disclosed before you complete your purchase.
• Late fees and collection charges will apply as per Section 4.

6. Account Management

• You are responsible for keeping your account credentials secure.
• You must notify CanPay immediately if you suspect any unauthorized activity.
• Your account must be in good standing to access new credit.

7. Merchant Relationships

• CanPay acts as a facilitator of payment between you and the merchant.
• CanPay is not responsible for the quality, safety, legality, or delivery of goods or services purchased.
• Any disputes with the merchant must be resolved directly with them.

8. Credit Assessment

• By using CanPay, you consent to:
  • Us checking your creditworthiness.
  • Sharing your repayment history with credit bureaus in Ghana.
• Approval for BNPL is not guaranteed and may depend on your credit history or risk profile.

9. Cancellations and Refunds

• Cancellations and refunds are governed by the merchant’s policies.
• If a refund is approved:
  • The refund will be applied to your outstanding balance.
  • Any overpayment may be returned to your original payment method.

10. Termination

• CanPay may suspend or terminate your account for:
  • Breach of these Terms.
  • Fraudulent activity or non-payment.
• You may also terminate your account by contacting customer support, provided all dues are settled.

11. Limitation of Liability

• CanPay is not liable for:
  • Losses due to merchant disputes.
  • Indirect, incidental, or consequential damages.
  • Delays due to mobile money or bank network issues.

12. Governing Law

These Terms are governed by the laws of the Republic of Ghana. Any disputes shall be resolved in the courts of Ghana.

13. Amendments

CanPay may update these Terms from time to time. You will be notified of significant changes, and continued use of the Services after such changes constitutes acceptance.